Laboratory testing and handling of complaint processes within the scope of arbitration samples concerning the quality of wood pellets.
If you need assistance in selecting the scope of testing for your wood pellets because you want to verify the declared quality class, or if a quality complaint has been raised regarding your wood pellets and you are unsure how to resolve the issue:
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We will assist you in collecting an arbitration pellet sample in accordance with the rules by a certified sampler.
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We will assist you in selecting the parameters that need to be tested.
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We will analyze the possible and potential causes of the problem.
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We will analyze the results received from the external laboratory.
We will ensure that the complaint procedure is conducted properly and in accordance with the rules, taking into account the requirements of the certifier and third parties.